All technical support queries should be accompanied by a support ticket.

Using your unique ticket ID you can track the progress of your incident using our online helpdesk system. You can raise a ticket by logging onto the helpdesk system at: https://helpdesk.node4.co.uk/

with your username and password.

We’ll update the ticket at key stages in the process and send you email updates as well.

If you don’t have a username yet, just email your support query to support@node4.co.uk and we’ll create an account and support ticket for you and email you all the details.

Network Status

Before contacting us, check our network status page to see if there is a known issue that we are working on.

You can also contact us on:

0845 123 2229